Delete your account

1. Delete your account in the app

The quickest way to permanently delete a CambridgePreparationAI account is inside the app. Sign in, open Account, select Danger zone, then choose Delete account and data.

Review the warning, type the displayed confirmation phrase, and confirm the deletion. The app will sign you out when the secure deletion request succeeds.

Account deletion is permanent and cannot be undone. Download or copy anything you want to keep before deleting your account.

2. Request deletion without the app

If you cannot access the app, use the Request account deletion button on this page or email support@cambridgepreparation.ai with the subject “Account deletion request - CambridgePreparationAI”.

Send the request from the email address connected to your account and include that account email in your message. Do not send your password, payment-card details, or other sensitive credentials.

We may ask for limited additional information to verify that you control the account before deleting it. This protects accounts from unauthorised deletion requests.

3. Data deleted with your account

Once the request is verified and completed, we delete or irreversibly de-identify personal data that is no longer needed to operate or protect the service.

This normally includes:

• your authentication account and profile details;
• saved practice activity, progress, attempts, drafts, written submissions, and AI-feedback records linked to the account;
• any previously submitted AI-feedback reports and their stored feedback copies linked to the account;
• account preferences, optional notification settings, and registered push-notification devices;
• active access entitlements and other account-level product settings.

4. Limited data we may retain

Some records may be retained where reasonably necessary or legally required, even after the account is deleted.

• purchase, invoice, tax, refund, dispute, and chargeback records required for accounting, consumer-protection, payment, or legal obligations;
• limited security, fraud-prevention, abuse-prevention, and audit records;
• support communications needed to document and complete the request;
• aggregated or irreversibly de-identified information that can no longer identify you.

Retained information is limited to the purpose that requires it, protected from ordinary product use, and removed or de-identified when that purpose no longer applies.

5. Verification, timing, and confirmation

In-app deletion is submitted immediately after you complete the confirmation step. Email requests are processed after account ownership has been verified.

We aim to complete verified email requests within 30 days, unless a longer period is permitted or required by applicable law. We will contact you if more information or time is reasonably needed.

We will send confirmation to the requesting email address when an email deletion request has been completed. Service-provider backups may take additional time to expire under their protected backup-retention schedules.

6. Delete specific data without closing your account

If you want to request deletion or correction of specific personal data without closing your entire account, contact support@cambridgepreparation.ai. Describe the data or activity concerned, but do not include passwords or payment-card details.

We will review the request, verify your identity where necessary, and respond according to applicable data-protection law and any records we must retain.